We're here to help you with your mortgage needs.
Arvest Mortgage offers several ways to connect for mortgage support. You can reach us by phone for new loans or servicing, send an email, or visit a physical branch for in-person assistance with your mortgage needs.
Connecting with Arvest Mortgage by phone is often the quickest way to get answers to your questions or address specific concerns. We provide dedicated phone lines to ensure you reach the right department without delay, whether you're exploring a new loan or managing an existing one. Our customer service representatives are prepared to offer direct, helpful guidance.
For new mortgage inquiries or to speak with a loan officer about application requirements, please call our New Loans department at 1-800-ARVESTM. If you already have a mortgage with us and need assistance with payments, escrow, or other servicing matters, our Mortgage Servicing team can be reached at 1-800-ARVESTS. Please have your loan number ready for faster service. Our phone lines are open Monday through Friday, 8:00 AM to 5:00 PM CST.
For inquiries that don't require immediate phone assistance, sending a message online is a convenient option. Arvest Mortgage offers an online contact form directly on our website for general questions. This form allows you to submit your query securely, and our team will respond via email, typically within one business day. This method is ideal for initial information gathering or non-urgent support.
If you have specific documentation to send or a more detailed question, you can email our general inquiries inbox at [email protected]. For privacy concerns or to send sensitive documents securely, please use our secure message portal, accessible through your online banking account. We prioritize the security of your information and aim to provide timely, accurate responses to all digital communications. You can learn more about secure communication practices from sources like the Federal Trade Commission.
Sometimes, a face-to-face conversation is the most effective way to discuss your mortgage needs. Arvest Mortgage maintains a network of branches where you can speak directly with a mortgage specialist. Visiting a branch allows for personalized assistance, whether you're starting a new application, reviewing loan options, or seeking clarification on your current mortgage terms. Our branch teams are ready to provide detailed explanations and support tailored to your situation.
"Personalized service at our branches provides an opportunity for direct dialogue and tailored solutions for your mortgage journey."
To find the nearest Arvest Mortgage branch, use our online branch locator tool available on our website. Simply enter your zip code or city, and the tool will display nearby locations, along with their operating hours and contact information. We recommend calling ahead to schedule an appointment, especially for complex mortgage discussions, to ensure a specialist is available to meet with you promptly upon your arrival. For general information on consumer finance, you can refer to the Consumer Financial Protection Bureau.
| Contact Method | Purpose | Availability | Typical Response Time |
|---|---|---|---|
| New Loans Phone Line (1-800-ARVESTM) | New mortgage applications, loan officer consultations | M-F, 8:00 AM - 5:00 PM CST | Immediate |
| Mortgage Servicing Phone (1-800-ARVESTS) | Existing loan support, payments, escrow, account inquiries | M-F, 8:00 AM - 5:00 PM CST | Immediate |
| Online Contact Form | General questions, non-urgent inquiries | 24/7 Submission | 1 business day via email |
| Email ([email protected]) | Detailed questions, sending documents (non-sensitive) | 24/7 Submission | 1-2 business days |
| Branch Visit | In-person consultations, personalized assistance | Branch operating hours (check locator) | Immediate (appointment recommended) |
For new loan inquiries, the most direct method is to call our New Loans department at 1-800-ARVESTM. Our loan officers are available during business hours to discuss your options and guide you through the application process.
If you have an existing Arvest Mortgage loan and need assistance with payments, escrow, or other servicing-related questions, please contact our Mortgage Servicing team at 1-800-ARVESTS. Please have your loan number ready for efficient service.
You can email non-sensitive documents and general inquiries to [email protected]. For sensitive information or documents, we recommend using our secure message portal available through your online banking account to protect your personal data.
You can locate the nearest Arvest Mortgage branch by using the branch locator tool on our official website. Simply enter your zip code or city to find addresses, hours, and contact information for branches in your area.
Arvest Mortgage phone support for both new loans and mortgage servicing is available Monday through Friday, from 8:00 AM to 5:00 PM Central Standard Time. We are closed on weekends and major holidays.
Arvest Mortgage